Lifetime Installation Warranty

 

Carpet

Acadian Factory Direct Flooring offers a “lifetime” residential installation warranty on our carpet labor. This warranty is valid when our installation professionals install new carpet and padding purchased from us. This warranty excludes commercial work. Proof of purchase is required before scheduling any inspections or repairs. This warranty is non-transferable.

The types of service provided at no charge under the terms of this warranty include repairing the seams which may gap, ravel, or fray; re-stretching of carpet which may wrinkle; and replacement or repair of transition materials (metals, vinyl strips, etc.) which may become loose.

Repairs required due to abuse, water damage, improper maintenance, or by customers’ own repairs are not included under our lifetime installation warranty policy. Damages resulting from third party installation services are not covered by this warranty. By industry standards, carpet must be professionally cleaned and maintained by a licensed carpet cleaning service every 12-18 months. The customer is responsible for providing receipts showing the carpet was professionally cleaned.

 

Hard Surface Flooring

Acadian Factory Direct Flooring offers a “lifetime” residential installation warranty on our hard surface flooring labor. This warranty is valid when our installation professionals install hard surface products purchased from us over a substrate that is furnished, prepared, or approved by us. This warranty does not include commercial labor. Proof of purchase is required before scheduling any inspections or repairs. This warranty is non-transferable.

The types of service provided at no change under the terms of this warranty include the repair of seams that may gap, repair or replacement of transition material (metals, vinyl strips, wood, etc.) and the removal of bubbles resulting from the inadequate application of adhesive.

Repairs required due to abuse, water damage, improper maintenance, foundation settling, or subfloor movement are not included under our lifetime installation warranty policy. Damages resulting from third party installation services are not covered by this warranty.